We have been in business since 1997 and experienced city living from the start. We have built our business on the firm foundations of robust management, superior levels of customer service, high energy and innovative marketing approach.
Since we first opened our doors in 1997, we have earned our successes through genuine endeavour and innovation. We understand that your property is one of your biggest investments and that the risks associated with it are some of the biggest you carry. We therefore have a highly targeted approach to rentals and leave nothing to chance.
We believe that we work harder than all of our competitors to ensure that your property is let as quickly as possible and at the best possible rent. Our office is open for over 62 hours a week including 4 late nights a week, until 8pm, when at least 2 rentals negotiators will be working.
We pride ourselves on high service levels and aspire to out-perform our peers in the market place. We have retained our team of around 30 throughout the downturn and have actually added to it in recent years.
We understand that we will sometimes make mistakes and, if we do, we will always admit it and do all we can to put things right. Our best business has come through recommendation and this is something we intend to build on in years to come.
We are proud to call Number 1 Dock Street our home. We have sensitively brought the listed facade back to life and won a British Council for Offices award for our interior fit-out. Our 5000 square foot work space is fitted out to the highest standard for the comfort and enjoyment of our clients and staff alike.
We own the definitive domain for our sector – www.cityliving.co.uk – and are constantly reviewing our marketing strategies.
We invest heavily in Search Engine Marketing, Search Engine Optimisation and other online initiatives, but we are not scared of getting our hands dirty with some door to door leafleting if conditions demand it.
We believe in ongoing training and development for our team who all share a strong work ethic and a desire to deliver great service. Over a third of the team have been with us for 5 years or more and our senior management team all have at least 8 years service with the business.