Purpose of role: To ensure the smooth running of the front office and provide all clients with an exceptionally high level of customer service either on the telephone or face to face. Key responsibilities: Daily • Record and delete sales and rentals voicemails • Tidy and keep the front office well presented and stocked with forms and stationery. This includes desks, seating and the front table. • Greet all customers in a warm and friendly manner and ensure that their query is dealt with or that they are directed to the appropriate person • Ensure that all calls are answered within three rings • Manage the key tracker, ensuring that all keys are signed in and out correctly and that you obtain contractor updates • Tag all new incoming keys • Ensure that all rentals viewings have been confirmed with the tenants 2 days ahead in the diary and check regularly for any extra entries. • Take Barclaycard payments and ensure that clients are provided with clear receipts and the payments are taken to the accounts team. • Undertake contract signings when required. • Take rentals and sales enquiries when required. • Take a copy of each diary so you are prepared for the day ahead • Mugs should be cleared from desks and reading material well stocked and presentable. Weekly -Tidy the back shelves in the office -All post to be collected or returned to sender by due date -Maintain the rentals inbox and makes sure that we regularly delete old obsolete emails so that the inbox doesn’t get full -Do a key sweep Note: this job description is not intended to be all-inclusive. Employees will be required to carry out other duties as required to meet the ongoing needs of the company.
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Key responsibilities: •Carry out accompanied viewings with prospective tenants •Communicate effectively with tenants and landlords •Assist in contacting all outstanding enquiries. •Visit vacant properties and provide advice to the landlord. •Update landlords where necessary and negotiate any potential lets for your prospective tenants. •Contact tenants 10 weeks in advance of their move out date to establish whether they intend to renew or vacate. •General property administration Required skills: •Good communication skills •Excellent customer service skills •Good diary and time management •Ability to work at speed with accuracy
Responsibilities: •Property administration •Strong working relationships with Landlords and tenants, often acting as the liaison between the two. •Contract preparation •Conduct check in and check out procedures in line with company service levels. •Organise maintenance works •Conduct bond negotiations where necessary •Inspectyour properties mid-way through the tenancy and if necessary, after maintenance work •Ensuring the database correctly reflects the position of your portfolio of property’s at all times Person specifics: •Experience in a customer service based role •Confident and professional telephone manner •Have excellent organisation and multi-tasking skills •IT proficient •Able to handle difficult conversations Hours of work: Monday – Friday You will be required to work Saturdays, on a rota basis, for which you will receive a day in lieu the following week You will also be required to work some bank holidays on a rota basis. Note: this job description is not intended to be all-inclusive. Employees will be required to carry out other duties as required to meet the ongoing needs of the company. Due to the number of applications anticipated. If you have not heard back from us within 10 working days, please assume on this occasion you have been unsuccessful.
Role Overview: To manage our customers’ accounts, arrears management and account reconciliation, following agreed processes. Key responsibilities: • Arrears o Follow set arrears procedure, instructing debt collection/legal action when necessary o Send landlord update emails, following landlord payment run and ensure that all landlords whose rents are in arrears are advised. • Prepare for team meetings and ensure that all delegated actions are carried out in advance of the meetings. • Maintain a good working knowledge of all outstanding issues relating to bonds and arrears • Support the monthly landlord and contractor payments • Maintain high levels of communication with landlords and tenants, in writing and by phone • Ensure notes screens are kept fully up to date on all properties in relation to accounts and arrears actions • Pre-signing of cheques for MD’s holidays • Produce key client report for management use • Produce monthly arrears figures for management use • Manage the credit card transactions and ensure works are recharged • Raise cheques for utility payments • Resolve utility bill queries • Issue Section 21s and ad hoc Section 8s • Raise new tenancy invoices – LL & tenant • PDQ reconciliation and input on VECO • Prepare weekly bond returns • Input DPS bonds to website, send payment etc. • Deposit cash and cheque payments in the bank as required Person specification • Robust experience in a customer service or customer facing role. • Experience of working with customers face to face • High attention to detail and accuracy. • Ability to meet strict deadlines. • Excellent telephone manner • High level of organisation and time management skills. • Good level of computer skills, including experience of inputting and updating databases. • An in-built instinct to deliver great service
to apply for any of the positions listed here, please email your CV and covering letter to Morgans at email@example.com or call:
0113 398 0099