Purpose of role: To ensure the smooth running of the front office and provide all clients with an exceptionally high level of customer service either on the telephone or face to face. Key responsibilities: Daily • Record and delete sales and rentals voicemails • Tidy and keep the front office well presented and stocked with forms and stationery. This includes desks, seating and the front table. • Greet all customers in a warm and friendly manner and ensure that their query is dealt with or that they are directed to the appropriate person • Ensure that all calls are answered within three rings • Manage the key tracker, ensuring that all keys are signed in and out correctly and that you obtain contractor updates • Tag all new incoming keys • Ensure that all rentals viewings have been confirmed with the tenants 2 days ahead in the diary and check regularly for any extra entries. • Take Barclaycard payments and ensure that clients are provided with clear receipts and the payments are taken to the accounts team. • Undertake contract signings when required. • Take rentals and sales enquiries when required. • Take a copy of each diary so you are prepared for the day ahead • Mugs should be cleared from desks and reading material well stocked and presentable. Weekly -Tidy the back shelves in the office -All post to be collected or returned to sender by due date -Maintain the rentals inbox and makes sure that we regularly delete old obsolete emails so that the inbox doesn’t get full -Do a key sweep Note: this job description is not intended to be all-inclusive. Employees will be required to carry out other duties as required to meet the ongoing needs of the company.
To enquire about any of the positions listed here, please contact us using the details below.
Key responsibilities: •Carry out accompanied viewings with prospective tenants •Communicate effectively with tenants and landlords •Assist in contacting all outstanding enquiries. •Visit vacant properties and provide advice to the landlord. •Update landlords where necessary and negotiate any potential lets for your prospective tenants. •Contact tenants 10 weeks in advance of their move out date to establish whether they intend to renew or vacate. •General property administration Required skills: •Good communication skills •Excellent customer service skills •Good diary and time management •Ability to work at speed with accuracy
Responsibilities: •Property administration •Strong working relationships with Landlords and tenants, often acting as the liaison between the two. •Contract preparation •Conduct check in and check out procedures in line with company service levels. •Organise maintenance works •Conduct bond negotiations where necessary •Inspectyour properties mid-way through the tenancy and if necessary, after maintenance work •Ensuring the database correctly reflects the position of your portfolio of property’s at all times Person specifics: •Experience in a customer service based role •Confident and professional telephone manner •Have excellent organisation and multi-tasking skills •IT proficient •Able to handle difficult conversations Hours of work: Monday – Friday You will be required to work Saturdays, on a rota basis, for which you will receive a day in lieu the following week You will also be required to work some bank holidays on a rota basis. Note: this job description is not intended to be all-inclusive. Employees will be required to carry out other duties as required to meet the ongoing needs of the company. Due to the number of applications anticipated. If you have not heard back from us within 10 working days, please assume on this occasion you have been unsuccessful.
Submit tenants for referencing. Prepare relevant contracts. Move tenants into the property following our check in procedure. Manage all queries from tenants and landlords from move in through to bond return. Liaise with tenants and landlords, to provide an excellent service, by understanding and qualifying issues, supporting tenants to resolve issues that fall within householder responsibilities and negotiating with contractors to ensure best value and quality on behalf of the landlord. Ensure you have a full set of working keys for every property in your portfolio. Arrange access and prepare the relevant keys each day. Inspect your properties mid-way through the tenancy and if necessary, after maintenance works. Move tenants out of the property following our check out procedure process and through to bond return following agreed procedures in line with our SLA’s. Ensuring our database correctly reflects the position of your portfolio of properties at all times. Review and approve or query contractor invoices in accordance with our SLA’s.
to apply for any of the positions listed here, please email your CV and covering letter to Morgans at email@example.com or call:
0113 398 0099