Purpose of role: To ensure the smooth running of the front office and provide all clients with an exceptionally high level of customer service either on the telephone or face to face. Key responsibilities: Daily • Record and delete sales and rentals voicemails • Tidy and keep the front office well presented and stocked with forms and stationery. This includes desks, seating and the front table. • Greet all customers in a warm and friendly manner and ensure that their query is dealt with or that they are directed to the appropriate person • Ensure that all calls are answered within three rings • Manage the key tracker, ensuring that all keys are signed in and out correctly and that you obtain contractor updates • Tag all new incoming keys • Ensure that all rentals viewings have been confirmed with the tenants 2 days ahead in the diary and check regularly for any extra entries. • Take Barclaycard payments and ensure that clients are provided with clear receipts and the payments are taken to the accounts team. • Undertake contract signings when required. • Take rentals and sales enquiries when required. • Take a copy of each diary so you are prepared for the day ahead • Mugs should be cleared from desks and reading material well stocked and presentable. Weekly -Tidy the back shelves in the office -All post to be collected or returned to sender by due date -Maintain the rentals inbox and makes sure that we regularly delete old obsolete emails so that the inbox doesn’t get full -Do a key sweep Note: this job description is not intended to be all-inclusive. Employees will be required to carry out other duties as required to meet the ongoing needs of the company.
To enquire about any of the positions listed here, please contact us using the details below.
Responsibilities: •Property administration •Strong working relationships with Landlords and tenants, often acting as the liaison between the two. •Contract preparation •Conduct check in and check out procedures in line with company service levels. •Organise maintenance works •Conduct bond negotiations where necessary •Inspectyour properties mid-way through the tenancy and if necessary, after maintenance work •Ensuring the database correctly reflects the position of your portfolio of property’s at all times Person specifics: •Experience in a customer service based role •Confident and professional telephone manner •Have excellent organisation and multi-tasking skills •IT proficient •Able to handle difficult conversations Hours of work: Monday – Friday You will be required to work Saturdays, on a rota basis, for which you will receive a day in lieu the following week You will also be required to work some bank holidays on a rota basis. Note: this job description is not intended to be all-inclusive. Employees will be required to carry out other duties as required to meet the ongoing needs of the company. Due to the number of applications anticipated. If you have not heard back from us within 10 working days, please assume on this occasion you have been unsuccessful.
Purpose of role: Negotiating the sale of properties and managing client relationships Key responsibilities: • Take sales enquiries, qualify and book in viewings. • Conducting accompanied viewings • Taking offers, recording all appropriate information and negotiating with the vendor to a successful conclusion. • Update vendors regarding viewings • Valuing properties for sale and providing support and advice to the vendor to help them to achieve the best outcome. • Preparing for and attending individual and team meetings with the Sales Director, ensuring that your weekly planner is up to date in preparation. • Support the Sales Team Coordinator to effectively managing our applicants, identifying suitable properties and arranging viewings • Taking absolute ownership for the management of your own workload and responsibilities to ensure that your priorities are completed each day. Personal specification • You must have previous experience in sales- experience within the property industry is not essential, but you must have proven experience in a customer facing role with excellent customer service skills and a successful track record in making sales. • You must be motivated and driven- we cannot provide your motivation. • You must have the ability to build strong relationships quickly • You must be IT literate. • You must have good written and verbal communication skills. • You must be a confident independent worker and problem solver. • You must have excellent organisational skills. • You must be have experience of working under pressure to prioritise ever changing tasks. • You must be able to think on your feet. • You must be a quick and adaptable learner and have good retention.
to apply for any of the positions listed here, please email your CV and covering letter to Morgans at email@example.com or call:
0113 398 0099